Geberit Web Shop FAQs Frequently asked questions

Call us:
Phone number: 01926 516800 (local call rates apply)
Monday – Thursday: 08:30 am – 5:00 pm
Friday: 08:30 am – 4:00 pm

Send us an email:
enquiries@geberit.com

Send us a letter:
Geberit Sales Ltd.
Geberit House,
Edgehill Drive,
Warwick
CV34 6NH

Visit www.geberit-aquaclean.co.uk for information on AquaClean products

Visit Geberit AquaClean shower toilets for a list of available products & parts

The shipping costs are a flat rate of GBP 4.99 incl. VAT per consignment up to 30 kg.

All ex-works consignments are always sent by Priority Post at no extra charge to the customer.

Yes, you can enter different addresses during the ordering process.

The various online payment methods are shown just above the footer on this page.

No, deliveries are only made to the UK currently. Outside of the UK, you can obtain consumables from the Geberit and Geberit AquaClean websites in Austria, Belgium, France and the Netherlands or from your sanitary specialist.
Please visit these respective websites to purchase products in your local area.

Please click the Geberit ID in the main navigation (next to the shopping basket) and then ‘Forgot password’.

The articles you order usually leave our factory within 3 – 5 working days of receipt of your order.

Call us: Phone no. 01926 516800 (local call rates apply)
Mon – Fri 08:30 am – 5:00 pm
or send us an email toenquiries@geberit.comincluding details from your order confirmation.

Credit card payments are encrypted using tried-and-tested SSL technology. They are processed via Saferpay (Six Multipay AG). Six processes your personal data on our behalf in connection with the payments for the orders you place with us. Your data will only be used by Six to process your payment instruction and will not be made available to any third parties other than the financial institutions responsible for the respective payment method. ‘Six’ or ‘Saferpay’ may appear on your credit card or bank statement in connection with your order with us.

Yes, all prices are inclusive of VAT.

If you discover any defects in the delivered goods, Geberit will pay for the defects to be rectified or make a replacement delivery.

Call us:
Phone number 01926 516800 (local call rates apply) Mon – Thu: 08:30 am – 5:00 pm. Fri : 08:30 am – 4:00 pm
or send us an email toenquiries@geberit.comincluding details from your order confirmation.

Geberit offers you risk-free shopping. You have the right to return the goods within seven days, provided that they are returned in the original packaging and are unused. The article must be returned prepaid to the address below. If you discover any defects in the delivered goods, Geberit will pay for the defects to be rectified or make a replacement delivery.

Geberit Service
Unit 2 Birmingham Road,
Stoke-on-Trent,
ST4 4DG

When you place orders in the Geberit Web Shop, we ask you for personal data in order to be able to make the delivery and serve you in the best possible way. Your data will be treated confidentially and will not be passed on to third parties.

Privacy policy

Yes, reliable SSL encryption technology is used to transfer your data.

You can find our T&Cs here: Webshop terms and conditions

In the Geberit Web Shop, end customers can purchase consumables and care products for Geberit appliances as well as Geberit AquaClean adaptable shower toilet seats. Consumables and care products as well as other Geberit products are available to end customers from sanitary specialists.

This information can be found in the user manual for your appliance. You can find additional information under the following link:http://www.geberit-aquaclean.co.uk

Please click the Geberit ID in the main navigation (next to the shopping basket) and then ‘Login’, you can update your address at any time.

Please click the Geberit ID in the main navigation (next to the shopping basket) and then ‘Login’, you can access your order history there.