Modern Slavery Act 2015
Slavery and human trafficking are crimes and acts which are a violation of fundamental human rights. We are totally opposed to such abuse and we are committed to acting ethically and with integrity to ensure that slavery and human trafficking does not take place in any part of our business or our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
UK Tax Strategy
Telephone recording privacy notice
Geberit Sales Ltd is responsible for this service.
Why we process your information
For customer interactions via telephone, some telephone conversations may be recorded for legitimate reasons for the detection of fraud, order discrepancies, quality, and training purposes. The auto attendant will inform you of this before the start of the conversation. As a general rule, the legal basis for processing your data in these cases is point (a) of Article 6(1) of the GDPR. If the legal system of a European member state provides for express consent, the legal basis is point (f) of Article 6(1) of the GDPR.
We do this in the interests of offering a good service to our customers.
Sometimes, calls may not be recorded if:
- There’s a technical fault with the telephone system
- A call handler is using equipment which does not let calls be recorded
- You’ve been transferred to a different line, or called a direct line
How long we keep your call recording
We delete call recordings up to 90 days after the call was made. This ensures that any subsequent investigations can be completed.
The information you provided will be managed as required by Data Protection law.
You have the right to receive a copy of the call recording, and you also have the right to request that the call recording to deleted if you believe we are holding it for longer than necessary.
CCTV POLICY - WARWICK HEAD OFFICE
We are committed to the safety of our staff and all those working or visiting our facility. As such we have invested in systems to support the prevention of crime and to aid the security of our buildings and facilities. This policy details how we will regulate the management, operation and use of the closed-circuit television (CCTV) system.