Modern Slavery Act 2015
Slavery and human trafficking are crimes and acts which are a violation of fundamental human rights. We are totally opposed to such abuse and we are committed to acting ethically and with integrity to ensure that slavery and human trafficking does not take place in any part of our business or our supply chains, consistent with our disclosure obligations under the Modern Slavery Act 2015.
UK Tax Strategy
Telephone recording privacy notice
Geberit Sales Ltd is responsible for this service.
Why we process your information
We may record telephone calls you make to our customer and technical support departments to:
- Check for mistakes
- Train Customer Service and Technical agents
We do this in the interests of offering a good service to our customers.
If you object to this, you will need to end the call when you are told that calls may be recorded. Alternative methods of communication are available.
Sometimes, calls may not be recorded if:
- There’s a technical fault with the telephone system
- A call handler is using equipment which does not let calls be recorded
- You’ve been transferred to a different line, or called a direct line
How long we keep your call recording
We delete call recordings up to 90 days after the call was made. This ensures that any subsequent investigations can be completed.
The information you provided will be managed as required by Data Protection law.
You have the right to receive a copy of the call recording, and you also have the right to request that the call recording to deleted if you believe we are holding it for longer than necessary.