MyGeberit customer portal
All your projects, tools and product information in one convenient place.
Unlock the full potential of your Geberit experience with the MyGeberit customer portal. From bathroom planning to product configuration and maintenance, MyGeberit simplifies your tasks and keeps everything you need right at your fingertips.
Log in to your existing account or create one today to access MyGeberit.
Customer Portal & Geberit ID: Frequently Asked Questions 1. General
What is a Geberit ID?
A Geberit ID is your personal login that gives you access to Geberit digital platforms with a single set of credentials, such as the MyGeberit customer portal, and selected other Geberit digital tools and calculators.
Depending on the service, a Geberit ID may be required either to access the platform or to use extended functionalities.
Why do I need a Geberit ID?
A Geberit ID ensures secure, personalised access to Geberit digital services and allows Geberit to protect your personal data and manage access rights correctly.
What are the benefits of a Geberit ID?
A Geberit ID gives you one central, secure login for Geberit’s digital services. Instead of managing multiple accounts, you can access relevant platforms, tools, and services with a single set of credentials.
Depending on your role and usage, this means easier access, a more consistent experience across platforms, and faster interaction with Geberit’s digital offerings.
Login & access
How do I log in to MyGeberit?
Log in using your email address and password or via Google, Apple, Facebook or LinkedIn.
I forgot my password – how do I reset it?
Click ‘Forgot password’ on the login page, enter your email address and follow the prompts to create a new password.
I didn’t receive my activation email. What should I do?
Start by checking your spam or junk folder in case it landed there. If you still can't find it, try signing in again or re-registering with the same email address to request a new activation link.
Please note that the activation code is valid for 10 minutes. If it expires, you will need to request a new one. Accounts that are not activated within 24 hours are automatically deleted and you will need to register again.
Why are some fields in my account locked?
Some fields are locked if your company is recognised as a Geberit partner.
Portal features & tools
How can I register my product (e.g. Geberit AquaClean shower toilets)?
Log in as a private user and access the Equipment section. Follow the steps to register your product. Once approved, you can manage ownership or update its status.
How long does it take to process my product registration?
A product registration is usually processed within 3 to 5 working days.
What happens to my project files if I delete my account?
All associated files and projects will be permanently deleted and cannot be recovered.
Languages
Can I use the portal in my preferred language?
The portal is multilingual, depending on your location. Please note that only officially supported languages are offered.
Additional FAQs
Can I use the portal on mobile devices?
Yes – the portal is fully responsive and accessible on most smartphones and tablets.
How do I contact support if I need help?
Support is available via the Contact section on your local Geberit website.