Product and spares guarantee
End user warranty information
When designing a new bathroom, you want products which you can trust. With over 125 years worth of experience, brand leading Geberit products are renowned for high quality, longevity and reliability ensure they will continue to fulfil their function for decades to come.
- Washroom and Bathroom Systems 1 year warranty against failure due to manufacturing defects
- Washroom and Bathroom Systems 2 year warranty on electronics
- 25 years spare part availability guarantee
- 1 year additional warranty for Sigma80
Geberit concealed cisterns are now classics in modern bathroom installation. The proverbial Geberit quality ensures that you can always count on clean and thorough flushing of your toilets. The one-piece, blow-moulded cistern from Geberit can be easily accessed at any time, simply remove the flush plate for quick and easy maintenance.
Due to extensive product testing Geberit offers for all working parts within Geberit concealed cisterns and flush plates a 25 years spare part availability.
This gives new construction or renovation the safety and security of parts availability for years to come.
In the endurance testing labs, cisterns, filling valves, shower toilets, flush plates and taps are subjected to computer-controlled lifecycle testing.
150 cisterns are simultaneously evaluated at a rate of at least 200,000 flushes per cistern.
The results of short and long-term testing serve as a guideline for production release and country-specific approvals.
Warranty extension of "+1" year
Geberit extends the warranty from two years to three years. From the date of installation the Geberit Sigma80 flush plate is guaranteed for three years against defects in materials and workmanship.
Within the first two years of the warranty period, a customer service representative authorised by Geberit shall rectify any material defects or manufacturing faults free of charge by repairing or replacing the defective parts.
In the third year of the warranty period, Geberit shall supply replacements for defective parts free of charge to the customer service representative authorised by Geberit and contracted by the end user to repair the product.
Important: Claims against the warranty shall only apply if the product is installed by a plumbing contractor. In addition, you must register the product within 90 days of installation.
The seal is set on quality and reliability. Since 1 July 2010, all Geberit AquaClean models also bear a visible mark of this promise: on the WC lid of each product, a seal shows the message "+1".
Geberit extends the manufacturer’s two-year warranty by 12 months to a full three years. Geberit guarantees that a Geberit AquaClean will be free of material and manufacturing defects for three years. In the first two years Geberit undertakes to repair or replace the defective parts free of charge, through Geberit’s authorised customer service agent. In the third year, Geberit undertakes to supply, free of charge, replacements for any defective parts to the Geberit customer service agent whom the end customer commissions to undertake the repair.
Your advantage: We provide a warranty for the third year only if the product was installed by a firm specialising in sanitary installations. Through this, both you as a craftsman and your customers benefit from the strength and reliability of the Geberit AquaClean brand.
Claims under warranty are valid only if the end customer fills in the warranty card enclosed with the equipment, including the serial number, and sends it to Geberit within 90 days of installation.