Q. What is the pipe on the left hand side of my frame, coming from the cistern? Is it some kind of overflow?
A. This pipe is not an overflow. All Geberit cisterns have an internal overflow. The pipe is used in conjunction with our Geberit AquaClean products. If you are using a normal pan, this pipe is to be ignored.

Q. What is the Geberit AquaClean?
A. Geberit AquaClean (formerly Balena) is a combined WC and bidet, primarily designed for people with limited mobility, in order to allow individuals to retain dignity when going to the toilet, allowing independence. We also have a luxury model which is wall-hung, stylishly designed to be installed into modern bathrooms, restaurants and hotels for added hygiene.

A. The unit is designed with the user's needs in mind and is easy to operate. Many settings can be adjusted to suit individual preferences. The unit can be operated on all models using the side control panel. With the Geberit AquaClean 8000plus and Geberit AquaClean 8000plus Care, a remote control is also included that allows for easy operation of the unit as well as the ability to programme personalised settings. There is also the option to have an infra-red remote for the Geberit AquaClean 8000plus Care that allows you to start the sequence of washing and drying touch free.

Q. Is the Geberit AquaClean a better replacement for paper?
A. The Geberit AquaClean WC leaves you feeling not just perfectly clean but also wonderfully refreshed and feeling good. Geberit AquaClean is therefore a product for modern personal hygiene and a greater sense of well-being.

Q. Is the Geberit AquaClean suitable for health problems?
A. Geberit AquaClean is particularly effective for those with certain issues such as haemorrhoids, itching, weeping etc as they clean gently, thoroughly and with no contact, alleviating many complaints significantly.

Q. Can the unit be used in case of a power cut?
A,. Yes it can. There is a mechanical flush button included so it can be used as a regular toilet.

Q. How easy is it to install?
A. There are many approved installers throughout the UK that we can recommend. Geberit are keen to develop a product that is innovative and easy to install. As a result, any qualified Part P approved electrician or plumber can carry out the installation. The Geberit AquaClean WC requires a connection to a mains water supply and a 13A fused spur.

Q. Who can i contact for sales support?
A. Geberit offer a 2 year warranty on the Geberit AquaClean models, which covers manufacture breakdowns on the unit, excluding installation faults, user error and damage to the unit. For further information on our warranty or our additional service contracts, please contact us directly.

Q. Can anybody service the Geberit AquaClean?
A. Yes, the servicing of the unit is made very simple and is tool-free so anybody from carers and family members can carry it out. If used regularly on a daily basis, we recommend changing the active carbon filter (250.022.00.1), jetclean nozzle disinfectant fluid (250.028.00.1) between 4 to 6 months.When needed, the set of shower and dry nozzle heads (250.031.00.1) are easy to change.

Q. Where can i purchase the Geberit service items and spare parts for the Geberit AquaClean?
A. Geberit has a dedicated spares line on 01789 473 222 where all spares can be ordered.

A. Yes, there is no problem with including Stainless Steel in a Carbon Steel system provided that the system is a CLOSED system. A closed system is used for heating and cooling systems where there is virtually no oxygen in the circuit.

Q. What materials do you manufacture?
A. Geberit manufactures complete systems for Stainless Steel, Carbon Steel, CuNiFe and Mepla (our multi-layered system). We only manufacture the fittings for Copper systems.

Q. Can i use Stainless Steel in swimming pools?
A. It is possible, but inadvisable unless treated. The pipe including the fittings should be painted in accordance with Code of Practice Q 151. The alternative solution is to use Mepla.